Contact Us & Shipping Policy
Call us Toll Free: 1-888-687-4334
Fax Line: 315-768-6111
Our Mailing Address:
PO Box 247
Marcy, New York 13403
Our Physical Address:
9262 Old River Road
Marcy, New York 13403 USA
Shipping & Delivery
Products will be shipped per the method chosen at checkout from New York within 1 to 4 business days from the date that the order was placed (subject to stock & availability).
If a product is needed by a specific date, please call to ensure the product is in stock. Toll Free 1-888-687-4334.
All Weekends and Holidays will not be counted as delivery days.
The warehouse closes at 3:30pm EST to allow for carrier pickup. Any expedited orders placed after that time are not guaranteed same day shipping.
All expedited shipments will require a signature for liability purposes.
Expedited shipments are delivered on Business Days only. Example: An Overnight order placed after 3:30 on a Thursday will ship Friday and be received on Monday. Expedited shipments are considered as, Fedex Express Saver, Fedex 2day, Fedex Overnight, Ups 3 day select, Ups 2nd Day Air, and UPS Overnight ONLY!
FEDEX Ground is not considered Expedited and will ship in the normal 1-4 business day time frame. Choosing this method however will ensure that we do not ship it FEDEX or UPS Smartpost. (5-9 day shipping time frame)
Saturday delivery is not offered online as FEDEX & UPS do not delivery on Saturdays to all locations. Please call for a Saturday delivery quote.
Refused/undeliverable: For any and all shipments that are shipped by any carrier that are refused or returned undeliverable, a minimum $15.00 return fee will be applied to any refund issued. Other other fees associated with the return will be deducted from any refund due.
Free shipping applies only to the continental US for order totals $99 and over. For all other areas, applicable shipping costs will be added. Orders will be delivered in 2-9 Business days when this method is chosen. If the items can not arrive in that time frame you will be notified. We reserve the right to send multiple shipments from multiple locations and shipping information will be updated when the applicable reports are updated. 24-72 hours.
Shipping cost is calculated & determined by size and weight. Please place the items in your cart and enter your address to calculate shipping. (Free over $99)
Shipping Address Correction: All packages that need the address updated or rerouted there is a minimum $15 FEDEX fee. Charges be be based on the nature of the routing. USPS packages can not be rerouted.
Standard shipping will be shipped the best way possible via USPS, FEDEX or UPS. It starts at $4.99 and goes up from there depending on size, weight & location. This method can take 2-9 business days for delivery depending on location.
Manufacture Direct- Some items listed on the website are shipped directly from the manufacture and have processing times of 24-72 hours. Expedited order shipping times can not be promised. We will contact you and make you aware of any delays but please call before placing an order to ensure delivery time.
Some Pharmaceutical items take up to 24 hours to complete and ship including all items beginning with the letters RDC.
Shipping errors and discrepancies will be refunded due to the nature of the problem at Mountainside Medical's discretion. (Example, customer pays for overnight shipping and FedEx incurs a problem and the package arrives in 2 days. We will refund the difference between overnight and 2 day shipping)
Mountainside is not responsible for packages left in extreme climate temperatures. ( Hot or Cold) It is the customers responsibility to ensure pickup after delivery.
Lost/Stolen Packages: In the event that your package is lost or stolen, Mountainside will take the proper steps to investigate it. We will file a claim with Fedex/USPS and start a tracer. This can sometimes take 5-7 business days to complete.
International Shipping Policy: Due to tariffs, taxes, brokerage and border fees Mountainside Medical is not responsible for any package that is shipped outside of the United States including Canada. Any returned shipments or fee's charged to us will be deducted from the refund due.
All shipments are discretely and safely packaged.
For More Information on FEDEX overnight delivery polices see :